Question

IIFL Customer Care

Corporate Office
IIFL Center,
B Wing,Trade Centre
Kamala Mills Compound,
Off Senapati Bapat Marg,
Lower Parel,
Mumbai - 400013

Helpdesk page
You can use the Helpdesk page to -
    Post your queries in our client QnA service
    Chat with our client servicing representative
    Complain about any service not received
    Go through the Frequently Asked Questions
Helpdesk page link: ****://qna.indiainfoline.com/clientquickresponse/frmlogin.aspx
 
Contact Numbers
    North – 011-49315020
    East – 033-44048600
    West 1– 022-40609292 (Maharashtra)
    West 2 – 079-40271800 (Gujarat and Madhya Pradesh)
    South - 080-40547030
    Technology/ Trader terminal related queries: 022 - 41514151
    Commodity related queries: 022 – 40071000
    Insurance Grievance/Query- 1800 3000 1155

Email Id
    Send a mail to info@5pmail.com for common queries
    Send a mail to the customergrievances@indiainfoline.com for the escalated complaints

Escalate at
    In case your query is unresolved for over 72 hours, you can escalate the same to the Head office at (022) 40071000 or you may write to the President, Retail Broking at presbrok@indiainfoline.com
 

Answer 1

Dear Sir,My account CHET1965 with your Vashi branch.I had purchased 100 shares of Cox and King @ Rs241 on 17th Dec 2015.My order was placed around 11 am.I received confirmation from my RM Mr Ashish that shares were purchase for Rs241.On the same day by 8 pm i received your SMS that order exection was done by 3pm.There was no rate given.today when i downloaded the application i saw that purchase was made for Rs249.I rang up Vashi office but was not given satisfactory answer.The amount is not big but what matter is TRUST.Same thing used to happen in Motilal Oswal so we closed our account there and shift here.I request you to look into the matter urgently.
Regards,
Chetan Soni(9322240980/9892612923)